FAQ

Our office staff will call and give you test results, but if you have further questions, you can either schedule an appointment to address your concerns or a message will be referred to your Physician or Nurse Practitioner.

If you have several different medical problems to discuss, please notify the receptionist when you make the appointment and an extended visit can be scheduled. Rarely can more than two problems be addressed in a single appointment.

Refills for many medications require an office visit and lab tests every 6 to 12 months. These include medications for blood pressure, cholesterol, diabetes, thyroid, and birth control, others determined by the Physician.

When you request a refill, the Doctor evaluates if an office visit is necessary. If an office visit is not necessary, please call your pharmacy, as it may take up to 24 to 48 hours for your prescription to be called in to the pharmacy. Prior authorizations for medications take a minimum of 3 business days.

A missed appointment means another patient has been denied an opportunity for medical care. “No shows” contribute to higher costs for everyone.

Your Doctor or Nurse Practitioner may recommend that you see a specialist. Your insurance company may require a referral meaning the insurance company must agree to pay the specialist for your office visit.

1. Make an appointment with the Specialist.
2. Ask the Specialist’s receptionist if a referral will be required.
3. If a referral is required, call our office and provide your name, the specialist’s name, the reason for seeing the Specialist, Specialist phone number, Specialist Fax Number, the date and time of the appointment.

The referral process can take up to 3 business days because the insurance company may review your medical records to determine if a consult with a Specialist is warranted.